PRIVACY POLICY
Effective Date: June 2, 2026
At Ontario Concrete Raising (https://www.ontarioconcreteraising.com/), accessible from our website, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of personal information that is collected, recorded, and handled by Ontario Concrete Raising, as well as how we safeguard your data in compliance with mobile carrier regulations.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you request a service quote, book an appointment, submit an online form, or communicate with us via email, phone, or text message. This information may include:
First and last name.
Property address and billing address.
Email address.
Telephone / Mobile phone number.
Details regarding your concrete lifting, leveling, or stabilization needs.
2. How We Use Your Information
We use the information we collect to operate, maintain, and improve our daily business interactions. Specifically, we use your data to:
Provide, operate, and maintain our website services.
Process, generate, and deliver concrete repair quotes.
Schedule technicians, coordinate on-site visits, and dispatch service teams.
Send you critical transaction-related communication, including booking confirmations, invoice statements, and payment receipts.
Respond directly to your customer support inquiries or service feedback requests.
Prevent fraudulent activities, verify client legitimacy, and maintain network security.
3. Mobile Messaging Data & SMS Consent Protection
To ensure complete compliance with telecom carrier rules (including A2P 10DLC requirements administered by The Campaign Registry), Ontario Concrete Raising enforces strict privacy protocols regarding mobile numbers.
No Sharing of SMS Consent: Mobile information, phone numbers, and SMS opt-in consent will not be shared, sold, rented, or leased to third parties, partners, or affiliates for marketing or promotional purposes under any circumstances.
Text Messaging Use: When you provide your phone number and opt-in to receive communications from us, your number is used exclusively by Ontario Concrete Raising to send you text-based operational updates (e.g., job scheduling, quote approvals, technician arrival alerts, and invoice links).
Opt-Out Control: You maintain absolute control over your mobile data. You can completely revoke text-messaging consent at any time by replying STOP to any text message sent from our dedicated phone number.
4. Information Sharing and Disclosure
We do not sell or trade your personal information to outside brokers or third-party marketers. We only share customer information with trusted third-party service providers (such as our operational management software, Jobber, or secure credit card processors) solely to the minimum extent necessary to execute standard business operations, fulfill your requested services, or comply with legal obligations. These service providers are legally bound to protect your data and are strictly prohibited from using your information for their own independent marketing.
5. Data Security
Ontario Concrete Raising uses commercial-grade physical, administrative, and technical safeguards to preserve the integrity and security of your personal information. When you submit information through our online portals or booking systems, data is encrypted via secure server layers (HTTPS/TLS). While we maximize efforts to protect your personal data, no method of transmission over the Internet or mobile networks can be guaranteed 100% secure.
6. Public Access and Changes to This Policy
This Privacy Policy is publicly accessible at all times via our website footer. We reserve the right to update or modify this policy at any time to reflect changing operational practices or regulatory amendments. Any revisions will feature an updated “Effective Date” at the top of the page.
7. Contact Us
If you have additional questions, require more information about our privacy practices, or wish to review the personal data we have on file for you, please do not hesitate to contact us:
Business Name: Ontario Concrete Raising
Website: https://ontarioconcreteraising.com/
Email: info@ontarioconcreteraising.com