TERMS OF SERVICE
Effective Date: June 2, 2026
Welcome to Ontario Concrete Raising (https://www.ontarioconcreteraising.com/). By accessing our website, inquiring about our services, requesting a quote, or engaging with our communication features (including two-way SMS/text messaging), you agree to be bound by the following Terms of Service. If you do not agree to these terms, please do not use our website or services.
1. Definitions and Identity
Throughout these Terms, “we,” “us,” “our,” and “Ontario Concrete Raising” refer to Ontario Concrete Raising. “You,” “your,” “user,” or “client” refers to the visitor of the website or the customer purchasing concrete leveling, lifting, and repair services.
2. Services Provided
Ontario Concrete Raising specializes in concrete raising, slabjacking, leveling, and void filling / soil stabilization for residential and commercial properties across southern Ontario. All requests for quotes, on-site evaluations, or scheduling of service via our website or via phone do not constitute a legally binding service contract until an official quote is explicitly approved by you and accepted by us through our management system.
3. SMS and Mobile Messaging Program Terms
To streamline our service delivery, provide real-time updates, and maintain rapid customer support, Ontario Concrete Raising offers a two-way mobile text messaging program. By filling out our online booking or work request forms, or explicitly providing your phone number to us, you consent to receive text messages from Ontario Concrete Raising.
Program / Brand Name: Ontario Concrete Raising
Program Description: Text messages will be utilized strictly for operational business and service-related communication. This includes, but is not limited to:
Sending requested service quotes and job estimations.
Appointment booking confirmations and arrival window reminders.
Real-time service updates (e.g., “Our technician is on the way”).
Digital invoice links and payment notifications.
Direct customer support communications.
Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Check your mobile plan details with your wireless provider for applicable rates.
Message Frequency: The frequency of text messages varies depending on your interactions with us and the current stage of your active concrete raising project. Messages are only sent as necessary to facilitate your requested services.
Opt-Out Instructions (How to STOP): You can cancel the SMS service at any time. To unsubscribe and stop receiving text messages from Ontario Concrete Raising, simply text STOP to our phone number in response to any message. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you explicitly opt back in.
Customer Support and Help Instructions: If you are experiencing issues with our messaging program or need immediate assistance, you can reply with the keyword HELP directly to the text thread, or contact us through our primary customer channels detailed in Section 7.
4. Website and Service Use Restrictions
When using our website, contact forms, or communication channels, you agree that you will not:
Provide false, inaccurate, or misleading contact information (including phone numbers you do not legally own or have permission to use).
Impersonate any person or entity, or falsely misrepresent your affiliation with a property.
Transmit any unsolicited advertising, harmful code, spam, or unlawful materials.
5. Limitation of Liability and Disclaimer
Ontario Concrete Raising provides its website and informational content on an “as-is” basis. While we strive to provide precise estimations, concrete leveling outcomes depend heavily on existing soil conditions, structural wear, and material integrity. We are not liable for communication delays resulting from mobile network dropouts, carrier limitations, or technical failures outside of our software platform.
6. Privacy Integration
Your privacy is fundamentally important to us. How we collect, handle, and store the personal information you share with us—including mobile numbers gathered for text messaging—is strictly governed by our Privacy Policy. We do not share, sell, or lease your SMS consent data or phone numbers to third parties for marketing purposes.
7. Customer Support Contact Information
If you have any questions about these Terms of Service, require assistance with your account, or need to discuss your concrete leveling requirements, please contact us directly at:
Business Name: Ontario Concrete Raising
Website: https://ontarioconcreteraising.com/
Email: info@ontarioconcreteraising.com